ANALYSIS When AI starts spending: why the UK FCA’s agentic ambitions...
AI agents promise to find services, manage subscriptions and make payments on customers’ behalf. The UK’s FCA’s response raises a question that reaches well...
OPINION Voice commerce has a trust problem – here’s how the...
Voice commerce is taking off, with bots from everyone from Meta to SpaceX seeking to add voice to how people sell. But with that...
OPINION The FCC is moving compliance into the call flow
TL;DR
Compliance is moving into the call itself: FCC proposals would require offshore-agent disclosures and working US transfer options, alongside changes to how consumers...
CASE STUDY Locking the door before the fraudsters arrive: how Libya...
TL;DR
Libya has built fraud prevention into DCB from day one, with master aggregator Ebtekar working with Evina to make security, compliance and consumer...
More ways to pay, more reasons to trust: why telemedia needs...
Direct carrier billing remains one of telemedia’s most effective payment tools, but changing consumer habits, merchant economics and new browser security measures mean it...
VIEWPOINT Kristina Nevorotova, senior advertising manager at Golden Goose
Kristina Nevorotova is Senior Advertising Manager at Golden Goose with more than 10 years of experience in digital advertising. She specialises in building long-term...
Why the second phone number app is becoming the new business...
AI call handling, visual IVR, global phone numbers and travel eSIMs are converging inside the smartphone. SimBuster shows how capabilities once sold as separate...
ANALYSIS Europe’s payments paradox: one market, many ways to pay
Europe’s payment infrastructure is converging, but its consumers are not. New research finds that shoppers mix habit with choice, local trust with global convenience...
ANALYSIS The invisible mobile operator: how eSIM is opening telecoms to...
The most important development in mobile may not be taking place inside the mobile network operators at all. It is happening inside supermarket loyalty...
OPINION How Lidl’s MVNO turns mobile into a retail engagement tool
Hamish White, CEO of telecom software provider Mobilise, explores why retail MVNOs are gaining renewed momentum and what this means for the future of...
