Conversational interaction to drive global messaging boom, research predicts
Demand for conversational messaging between consumers and businesses and business to business is set to drive global messaging from 2 trillion messages a year...
Branded calling to be seen across 90bn calls by 2029 in...
Branded calling – where verified businesses can display information such as company name, logo and even the reason for the call on customer phones...
RCS messaging experience boosted by release of latest Universal Profile
The next milestone in the evolution of Rich Communication Services (RCS) is upon us with the release of RCS Universal Profile (UP) 3.1, by the...
iOS 26 – how to stay ahead in messaging as Apple...
iOS 26 will go live in September and, while much of the attention in the mainstream media has been on the ‘liquid glass’ look,...
Mixed messages: What is happening with RCS?
As UK operators VMO2 and Three UK start to offer RCS for business messaging, research reveals that globally growth of RCS deployment and indeed its...
97% of businesses to use AI in customer communications in 2025,...
Nearly all businesses plan to incorporate artificial intelligence into their customer communications this year, including within RCS, but many consumers aren’t ready for it a...
Twilio and Orange to bring secure and interactive RCS messaging to...
Twilio is partnering with Orange, one of the world’s leading telcos, to scale the use of RCS Business Messaging across France. The partnership represents a...
From user acquisition to retention: how SMS may hold the key...
I confess I spend too much of my time talking about RCS and rich messaging. I make no apologies; it is going to be...
Sinch recognised as a leading RCS vendor in ROCCO’s 2024 Market...
Cloud-based customer contact company Sinch has received an award as a Tier 1 vendor in the ROCCO Rich Communication Services (RCS) Messaging Market Impact...
Tariffs, trade and how RCS could be the answer – EDITORIAL
When arguably the most powerful economy in the world shakes things up with some tweaks to the tariff system, the world takes note. And...
