Talk not text? A fifth of UK consumers prefer talking over...
TL;DR
24% of Gen Z send voice notes multiple times a day
43% prefer speaking to typing for quick communication at work
41%...
Branded calling to be seen across 90bn calls by 2029 in...
Branded calling – where verified businesses can display information such as company name, logo and even the reason for the call on customer phones...
AI voicebots to fuel 60% global surge in contact centre calls...
Despite overall declines in voice usage in the wider telecoms market, the use of contact centres is set to explode. A new study by Juniper...
Mobile World Congress 2025 – Top 10 things to see
Next week sees Mobile World Congress kick off in Barcelona, a week celebrating all things mobile (and beyond) and kicking off for telemedia companies...
Deepfake AI fraud calls dominate q4 scams, costing consumers millions
AI-powered, deepfake scam voice calls are on the rise and are now among the most financially devastating fraud calls, a new study finds. In...
Telecoms and payments in perfect harmony: how open banking and AI...
The number of Open Banking API calls globally is set to increase 427%, from 137 billion in 2025, with AI creating better banking products...
AI call assistant that stops live and deepfake scams in real-time...
An AI virtual call assistant has gone live that promises to help users screen and manage calls, as well as avoid phone scams and...
Finding a voice Unleashing the business potential of the wholesale voice...
The wholesale voice carrier market is oft overlooked in the exciting world of digital, but it is a vital part of the $1.5trn global...
Vanishing Point – Fraud
First, the good news. Annual fraud losses from voice and operator messaging channels is likely to decline to around $17bn in 2028, 9% less...
Finding a voice – Unleashing the business potential of the wholesale...
It would not be an understatement to say that communication has become the lifeblood of today’s business cycles. The tele-coms industry is steering global...
